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Frequently Asked Questions
At this time I only offer shipping within Canada. If you are looking to try-on I do have a limited selection of pieces available at Prairie Grounds Coffee House in Langdon, Alberta. Or following along my social for where my Fashion Mobile Boutique is headed next
We are primarily online. However, you can visit the following location to see a selection of our products:
- Prairie Grounds Coffee House – Langdon, Alberta
If you are you Interested in carrying My Heart & Soul Collections at your boutique or online studio, we now offer wholesale!
Please send us an email to hello@mhscollections.ca and we will respond to you within 3-5 business days.
Yes we ship anywhere in Canada using the fastest courier available for delivery.
We want you to enjoy your purchase for a long time!
Here are our top tips to keeping it in perfect condition:
- Machine wash warm, inside out, with like colors
- Use only non-chlorine bleach
- It is preferable to Hang to dry, but life’s busy so tumble dry low, if that’s your style
- Do not iron decorate
- Do not dry clean
We currently accept credit card and e-transfer payments.
E-transfer payments can be sent to hello@mhscollections.ca
Online shopping can be exhausting but I promise to make it easy for you. Each piece has been tried on personally and at that time I offer my sizing recommendations. If before purchasing you need to chat something out with me, please feel free to contact me and we can talk it through.
Returns and refunds are not accepted based on fit.
Our Exchange policy is 10 days, from which the order is received.
Exchange Policy Exception – For online orders placed in November and December, the 10-day period will begin on December 26 as we understand that some of these purchases may be used for gifts.
Items that are unused/unwashed, with all tags attached, may be returned back to us for exchange or store credit within 10 days of receiving our order completion email. Please note it will be your responsibility to pick-up your piece in a timely manner and try it on within this 10 day period. If we are shipping your items, the 10 days start from the date of delivery to your door.
If you wish to return an item a 10% restocking fee will be applied for all items returned.
For returns of online purchases, please email hello@mhscollections.ca with the reason for return. Please note, you are responsible for paying for trackable return shipping and original shipping costs will not be credited.
Items purchased at any retail space other than our website are eligible for EXCHANGE only. It will be up to individual store management to ensure items are returned new. If management does not feel it meets the above criteria they have full permission to deny exchange.